Privacy Policy

At TH General Store, protecting your privacy is essential to us. This Privacy Policy explains how we gather, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

Personal Information
When you interact with our site, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and mailing address. This data is gathered when you:

  • Create an account or place an order.
  • Sign up for newsletters or other marketing communications.
  • Contact customer service for support or inquiries.

Financial Information
We collect payment details to process orders, including credit card numbers and billing addresses, which are handled securely. Our site may utilize third-party payment processors to ensure your information is safeguarded.

Non-Personal Information
Additionally, we collect data that does not directly identify you, such as:

  • Device Information: Details about the type of device you’re using, your IP address, browser type, and operating system.
  • Usage Data: Information regarding how you navigate our site, pages viewed, links clicked, and time spent on each page. This data helps us optimize your experience and improve our website’s performance.

2. How We Use Your Information

We use your data in various ways to provide and enhance our services:

  • Order Processing: Your personal and financial data are used to process and ship your order, send order confirmations, and communicate any updates or issues.
  • Customer Support: We access your information to respond to inquiries, handle complaints, and improve our support.
  • Marketing and Promotions: If you subscribe to our communications, we may send promotional offers, newsletters, or updates about new products. You may opt-out of these communications at any time.
  • Analytics and Personalization: We analyze usage data to customize your experience, showing you relevant content and products based on your preferences.
  • Security and Fraud Prevention: Information is used to detect and prevent potential fraudulent activity, ensuring a secure shopping experience for all users.

3. Sharing Your Information

Your privacy is important to us, and we do not sell or rent your data to third parties. However, we may share your data under specific conditions:

  • Third-Party Service Providers: We work with trusted service providers who assist with essential operations, such as payment processing, order fulfillment, website hosting, and email marketing. These partners operate under strict confidentiality agreements.
  • Legal Obligations: We may share information to comply with applicable laws, legal requests, or government regulations, or to protect our rights, property, and safety.
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of TH General Store, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

What are Cookies?
Cookies are small files placed on your device to enhance your experience on our website. They enable us to remember your preferences and provide a smoother browsing experience. Cookies also help us understand how our visitors use the site.

Types of Cookies We Use

  • Essential Cookies: These are necessary for basic site functionality, like keeping items in your cart.
  • Performance Cookies: They collect data on how you interact with our website, helping us improve usability.
  • Targeting and Advertising Cookies: These track your browsing behavior to display ads that are more relevant to you.

Managing Cookies
You can manage cookies through your browser settings. Disabling cookies may affect certain functionalities on our site, but you will still be able to place orders.

5. Data Security

We prioritize the security of your personal information and employ industry-standard practices to protect it. Our website uses SSL (Secure Sockets Layer) technology to encrypt sensitive data during transmission. We also restrict access to your personal information within our organization to authorized personnel only.

While we strive to protect your data, please remember that no online transmission is completely secure. We encourage you to take precautions to safeguard your login information and devices.

6. Your Rights and Choices

We respect your privacy rights and provide you with options regarding your personal data:

  • Access: You have the right to request access to the information we hold about you.
  • Correction: If your information is incorrect or outdated, you may request corrections.
  • Deletion: You can request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes it was collected.
  • Opt-Out of Marketing: You can unsubscribe from marketing emails by following the instructions in our emails or contacting customer support.

To exercise any of these rights, please reach out to us at [email protected].

7. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

8. Children’s Privacy

TH General Store does not knowingly collect or solicit information from individuals under 13 years of age. If we learn that we have collected personal data from a child without parental consent, we will delete that information promptly.

9. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your data may be transferred to, stored, and processed in the U.S., where our servers and facilities are located. We comply with data protection laws and take steps to ensure your information is protected.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make significant changes, we will notify you through our website or other communication channels. The revised policy will indicate the date of the latest update.

11. Contact Us

If you have questions, concerns, or would like to learn more about our privacy practices, please contact us:

Thank you for choosing TH General Store. We appreciate your trust and are committed to safeguarding your privacy.