Refund and Returns Policy

At TH General Store, we value your satisfaction and strive to ensure you are happy with every purchase. Our Refund and Returns Policy outlines the steps to take if you need to return an item, request an exchange, or receive a refund. Please review the guidelines below to understand our policies and make informed decisions.

1. Returns

Eligibility for Returns
To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging. We accept returns initiated within 30 days from the date of purchase. Please keep in mind the following requirements for return eligibility:

  • Items must be undamaged and unused, without signs of wear or alterations.
  • All original tags, labels, and packaging should be intact.
  • Any accessories, manuals, or additional items included with the product must also be returned.

Non-Returnable Items
Some items are exempt from returns due to their nature. Non-returnable items typically include:

  • Perishable goods, such as food or flowers.
  • Personalized or custom-made items.
  • Intimate or hygienic products (e.g., face masks or certain apparel).
  • Gift cards, downloadable products, and sale items.

Before purchasing, review the product description to see if it qualifies for a return.

Return Process
If you need to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number, item details, and reason for the return. Our team will guide you through the process and provide any necessary instructions.

  2. Packaging the Return: Ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for your protection.

  3. Return Authorization: Depending on the item and reason for return, we may issue a Return Authorization (RA) number. Please include this RA number with your return shipment.

2. Refunds

Processing Your Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original method of payment. Please note that the timeline may vary depending on your bank’s processing times.

Partial Refunds
In cases where the item is not returned in its original condition (e.g., missing tags, damaged packaging), we may offer a partial refund. Partial refunds are issued at our discretion and depend on the extent of the condition change from the original state.

3. Exchanges

Exchange Policy
If you need to exchange an item for a different size, color, or product, please reach out to our customer service team. Exchanges are subject to availability and must meet the same eligibility criteria as returns.

  1. Initiate an Exchange: Contact our team with your order number and details of the requested exchange.
  2. Processing Time: Once we receive the original item, the exchange will be processed within 5–7 business days. We will send you an email confirmation once your new item is shipped.

Restocking Fees
In certain cases, such as high-value items or large orders, a restocking fee may apply. This fee helps cover the cost of processing returns, inspecting items, and repackaging.

4. Return Shipping Costs

Who Pays for Shipping?
Return shipping costs are generally the customer’s responsibility unless the item arrived defective, damaged, or was incorrectly sent due to an error on our part. For items where the return shipping fee applies, we recommend using a trackable and insured shipping service to ensure safe arrival.

Refund of Original Shipping Costs
Shipping charges from the original order are non-refundable. In the event of a full return due to a product issue, you may be eligible for a shipping cost refund.

5. Damaged or Defective Items

Reporting Damaged Items
If an item arrives damaged or is defective, please notify us within 7 days of receiving your order. Send photos of the damage and a brief description to [email protected]. We will arrange a replacement or provide a return label, depending on your preference and item availability.

Exceptions for Damaged Items
If the item was damaged due to improper handling after delivery, it may not qualify for a return or refund.

6. Refunds for Sale and Promotional Items

Sale Items
Items purchased on sale or during a promotion are only eligible for returns or exchanges under limited conditions. Some sale items are non-returnable, so please check the product listing for details.

Promotional Discounts
Refunds for orders made with a discount or promotional code will reflect the actual amount paid after the discount. If an order partially refunded affects the discount eligibility, the refunded amount may adjust accordingly.

7. Gift Returns

Returning a Gift
If you received an item as a gift and wish to return it, please contact us with the gift order information. We will issue a gift credit for the return amount, which can be used for future purchases at TH General Store. Gift returns follow the same eligibility requirements and process as regular returns.

Gift Exchange
Gifts may be exchanged for another item of equal or lesser value. If an exchange item is of greater value, the recipient will need to pay the difference.

8. Contact Us

We’re here to help with any questions or concerns about your purchase. Our customer support team can assist with returns, refunds, and exchanges to ensure a smooth and satisfactory experience.

  • Email: [email protected]
  • Phone: 123-456-7890 (available during business hours)
  • Address for Returns: Please contact us for the return address.

9. Frequently Asked Questions

Q: How long do I have to return an item?
A: You have 30 days from the date of delivery to initiate a return. Items must be in original condition to qualify.

Q: How do I know if my item is non-returnable?
A: Non-returnable items include perishable goods, personalized items, intimate products, and gift cards. Each product listing includes specific return eligibility details.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after your return is received and approved. It may take additional time for the refund to appear on your statement, depending on your payment provider.

Q: Can I return an item if it was bought during a sale?
A: Sale items are generally non-returnable. However, please refer to the specific product listing or contact our support team for assistance.

Q: Can I cancel my order?
A: Orders can be canceled within 24 hours if they have not yet shipped. Please contact us as soon as possible to request a cancellation.

Thank you for choosing TH General Store! We appreciate your business and are committed to making your shopping experience enjoyable and worry-free.